Eskom braces for faults due to bad weather
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Cape Town - Eskom is bracing for a spike in faults across Cape Town and parts of the province as a result of the inclement weather.
In a statement, Eskom said, severe weather conditions put the network at risk and can affect the electricity supply of customers in some areas and potentially leave customers with prolonged periods without electricity.
Eskom will prioritise customers who have been affected by outages or faults for more than 48 hours.
“Unfortunately, these conditions also affect the restoration efforts of technical teams out in the field. Eskom urges customers to remain patient and make use of the channels made available to log a fault.
“Eskom will prioritise its response based on the size and duration of the faults. Large faults on the MV and HV network that affect a large number of customers will be prioritised. Faults that have left single customers without electricity supply for more than 48 hours will take priority, and thereafter, faults for more than 24 hours until the most recent faults,” a statement read.
Customers are encouraged to download the MyEskom Customer App, available on the Google Play Store for Android devices. The App allows users to log a fault and immediately provides a reference number to track progress on the fault. Alternatively, customers can contact the Share Call number at 086 003 7566 or email [email protected]